Smooth Integration, Stress-Free Compliance: Holiday Inn JBCC Automates E-Invoice Submissions
Holiday Inn Johor Bahru City Centre
Solution Used : Hello E-Invoice Middleware System
Holiday Inn Johor Bahru City Centre, part of the IHG family, adopted the Hello E-Invoice Middleware System to automate its Malaysia e-invoice submission process while continuing to operate with its existing Oracle Opera 5 PMS.
With the middleware seamlessly integrated into the hotel's backend, e-invoice data is now automatically extracted, formatted, and submitted in compliance with LHDN requirements — without requiring any changes to front office workflows or manual input.
This approach allowed the hotel to maintain its proven Opera 5 PMS setup while meeting Malaysia’s evolving tax requirements with confidence and efficiency. For the Holiday Inn JBCC team, the transition to e-invoicing has been smooth, secure, and fully automated —exactly what a busy city hotel needs.
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