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Loyalty That Delivers: How One World Hotel Boosted Retention and Sales

One World Hotel , Petaling Jaya

Solution Used : Hello Digital Loyalty

One World Hotel, a leading 5-star property in Petaling Jaya, adopted the Hello Digital Loyalty system to deepen guest engagement and drive more direct business. By integrating the loyalty program with room bookings and F&B promotions, the hotel created a seamless experience that encouraged repeat stays and in-house spending.

Since the launch, the hotel has seen stronger guest retention, particularly among returning corporate and family travelers. Guests now frequently book directly through the app — bypassing third-party platforms — and enjoy exclusive perks that enhance their stay experience.

The system has also proven effective in supporting F&B sales, with member-only deals and points-based redemptions driving increased footfall to the hotel’s restaurants and cafés.

For One World Hotel, Hello Digital Loyalty has become more than just a rewards system — it’s a strategic tool for building long-term relationships and generating steady, measurable returns.